UAV Malware Removal
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UX Support Center
If you're having trouble with any part of your product, know that you can rely on the UX Support Team to help in any way possible. For the latest product and support updates follow
Email UX anytime and we'll do our best to respond within the next business day.
Chat with UX
Have a question but prefer chatting? No problem. We're available to help Monday - Friday 9am-5pm PST
Get personal attention over the phone. We're available to help Monday - Friday 10am-4pm PST to take your call @ +1(408) 261-7090
UX Support Ticket
Submit a support ticket with your serial# and problem description for expedited support responses.
Check out our knowledgebase & find answers
Below are some of the most commonly asked questions.
QuickTech PRO / Premium
How to update QuickTech Self Boot USB(Pro/Premium)?
What do the codes next to the burn-in script mean?
Test Script displays - No drive(s) detected. How to fix this?
How do I create my own burn-in scripts (USB Version)?
Can QuickTech Self Boot test Solid State Hard Drives?
How do I configure a PC with UEFI BIOS to PXE Network boot?
How do I configure a PC with Legacy BIOS to PXE Network boot?
How to Create a Burn-In Script?
How do i test Microsoft Surface Tablets with QuickCAST Server?
How do I use QuickCAST Server with an Intel based Apple Mac?
R.S.T (RAM Stress Test) Family
What is the current Memory size RAM Stress Test Premium supports?
Does RST support ECC?
Does RAM STRESS TEST support DDR2, DDR3, DDR4, FBDIMM memory modules?
R.S.T. identifies errors that my other memory test packages do not?
How do I set up RSTPro2 for error log reporting?
Logging in to the CloudOne Dashboard
Creating a USB – Diagnostics & Malware Removal for Windows Machines
CloudOne ToolKit USB – Windows Mode
CloudOne ToolKit USB – Bootable Mode
How to modify the Automated Mode in PC Optimizer?
Download & Installing the CloudOne Managed Customer Agent
Managing a Customer Machine
Support Services – Malware Removal for Android Devices
Support Services – Diagnostics for Android Devices
Customer Scan (Multi-Point Assessment)
UAV Total Security
Why did UAV Total Security automatically delete an infected file?
UAV Total Security found an infection. What to do?
How to add exclusions (exceptions) in UAV Total Security?